Dartmouth VPN

Big IP Edge Client VPN

How to install VPN on a Thayer Computer

For Thayer owned computers, VPN should already be installed on your computer. The VPN software is called "Big-IP Edge Client" and is created by a company called F5.

If it isn't installed on your machine already, please locate and install it via our  software installation instructions.

How to install VPN on your personal computer




How to use VPN on your computer

Once installed, you'll have to launch the VPN in order to connect to the Dartmouth network. To launch the VPN, follow these steps:


  • Open the Finder (leftmost icon on the Dock).
  • On the menu bar at the top of the screen, click "Go", and then choose "Applications".
  • Choose "Big-IP Edge Client".
  • Ensure that the "Server" selection says "login".  If it doesn't have "login" listed, follow the steps below for "Adding a VPN Server" and add login.vpn.dartmouth.edu.
  • Click "Connect", and enter your NetID credentials.


  • Click the Start button and type "Big IP". This should find the Big IP Edge Client. Click on the search result to launch the VPN client.
    • If it doesn't find the Big IP Edge Client, look for it in the "Programs" section of the Start menu.
  • Make sure the Server is listed as "https://login.vpn.dartmouth.edu".
  • Click "Connect" and enter your NetID credentials.

Adding a VPN Server

These steps shouldn't be necessary in most cases. The standard VPN connection is included in the linked application above, so you should just need to launch the BigIP Edge Client application and click Connect.

  • If you weren't able to find the login server, or you want another type of connection, you'll have to add the VPN server.
    • On Mac, under the "Server" drop down menu, choose "Add New Server".

    • On Windows, you may have to click "Disconnect", then "Change Server".

  • Enter the following address server address and click "Verify" (Mac) or "Next" (Win):


    • On the Mac, you'll also need to click "Add and Connect".
  • You should be prompted for your NetID, password, and security question (once per computer).

Additional VPN Servers and Their Functions

The login.vpn.dartmouth.edu server is a basic VPN connection that sends all data through the VPN. If you need other types of connections, you can add the following servers as well (client supports saving multiple connections):

Installing and Configuring Client on iOS Devices (iPhone, iPad)

  • Once installed, launch the "Edge Client" app and click "Enable" on the User Agreement popup.


  • Click "Settings" at the bottom of the screen, then tap "Configurations" on the left hand side, then "Add Configuration".


  • Enter the following information:


  • Click "Save", then click "Connection" at the bottom of the page.
  • Make sure the configuration you just created is selected, then click Connect. You will be prompted to enter your NetID, password, and a random security question.
    • You may need to turn your device to landscape view in order to read the full security question.

Installing and Configuring Client on Android Devices

  • Once you've installed the app, open it up, and click "Configure Server".
  • Enter the following information:


  • Hit the back button to exit and save the configuration, and again to get back to the initial screen.
  • Make sure the configuration you just created is selected, then click Connect.
  • Click "Activate" to allow the Edge Client to become a device administrator (allows F5 Client to delete the stored server address if your device gets stolen).
  • F5 requires a numeric PIN or password for security. If you do not have one of these set up, you will be prompted to do so.
  • You will be prompted to enter your NetID, password, and a random security question.
    • You may need to turn your device to landscape view in order to read the full security question.
  • Your device may warn you that Edge Client is attempting to create a VPN connection that will intercept all network traffic. Check "I trust this application." and click OK.

Installing and Configuring Client on Linux Desktops and Laptops

Using the full client does not work properly at this time. Installation and use of the F5 VPN client through a web browser does work, however. Although other browsers may work, Firefox is the only tested one.

Before you begin

The current VPN software for Linux requires a browser plugin to function properly. Firefox 52 has disabled plugins by default. To work around this, do the following before proceeding:

  • Run Firefox
  • In the address field, type about:config and press enter
  • Click the "I accept the risk!" button
  • Right-click anywhere and select New -> Boolean
  • In the preference name field, enter plugin.load_flash_only and click OK
  • For the value, pick false and click OK
  • Restart Firefox for it to pick up the change

Any updates to Firefox will likely change this settings back to the default, so if VPN stops working, check this setting.

Once Firefox 53 is released, this workaround will stop working. We are anticipating an update to F5 VPN that will fix this.

  • Open your Firefox browser and visit: https://login.vpn.dartmouth.edu/
  • Log in with your Dartmouth NetID and Password (if this is the first time you've logged in from this computer/browser, you may be prompted for a security question)
  • You should get a warning from Firefox that it has prevented software from being installed - Click the Allow button
    • If you don't see the warning, click the "Click here" link under "Allow plugins and continue with installation"

  • The plugin will download and you'll be presented with another warning about installing an unverified add-on - Click the Install button

  • When prompted, click the "Restart Now" button to restart Firefox

  • After Firefox restarts, you'll be prompted for a sudo password - on a standard Ubuntu system, this is the same as the local login password on your system
  • Enter your sudo password and click the Install button to complete the installation

  • After a while, you'll get a notice that the F5 Plugin has crashed - open a terminal window and type this to install the client manually:
    sudo /tmp/Install.sh
  • Restart Firefox and visit https://login.vpn.dartmouth.edu/ to connect to the VPN
  • To log out of the VPN, click the Logout button in the upper right of the browser window

After the initial plugin installation, you simply need to visit  https://login.vpn.dartmouth.edu/ and log in with your Dartmouth NetID and Password to connect to the VPN.

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