How to use TeamViewer

TeamViewer is what Thayer Computing Services team uses to support your computer remotely, it allows us to use your computer as if we were there with you.

In order for Computing Services to connect to your machine, follow these steps: 

  1. Download the TeamViewer application from this website:
    1. On Mac, you will have to unzip the downloaded file before step 2: Go to your Downloads folder, look for the file and click to open it.
  2. Startup the application by double clicking on it. The icon should look similar to this: 
  3. Now that you have TeamViewer installed and running, you are ready for support. Recommendation: Enter your name into the Your name field.

  4. When support attempts connecting you will be provided with the following pop-up: 

Still need help? Contact Us Contact Us