Remote Computer Support
Thayer Remote Support
Thayer Computing has the ability to support you on campus or if you are half way across the world. This document will walk you through how to get remote support through ConnectWise Control.
Connect With Windows:
Connect With Mac:
Once you input the code an application will download to your Downloads folder called ConnectWiseControl.client.zip , click on it and it will place a red icon in the download folder. Click on the ConnectWise Control app in your downloads folder and it will give the following prompt:
Your Mac may now ask you to enable a Kernel Extension. If it does click the button that says "Open System Preferences". You will be placed in the Security and Privacy menu, you should see an Allow button near the bottom of that menu. Once you click it Thayer Computing will be able to assist you.
If you have any issues connecting just let the member of Thayer Computing you are working with know.